Help Center

Find answers to common questions and get help with AiExpress services.

Browse by Category

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Rides

Help with booking rides, payments, and ride issues

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Food Delivery

Questions about ordering food and delivery issues

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Package Delivery

Help with sending packages and tracking deliveries

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Payments

Payment methods, billing, and transaction issues

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Account

Profile settings, verification, and account security

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App Issues

Technical problems and app troubleshooting

Frequently Asked Questions

Open the AiExpress app, select "Okada Rides", enter your pickup and destination, then tap "Book Ride". A rider will be assigned to you within minutes.
We accept cash, bank transfers, mobile money, and all major debit/credit cards. You can also pay bills using your AiExpress wallet.
After booking a delivery, you'll receive a tracking link via SMS. You can also track in real-time through the AiExpress app under "My Orders".
We currently serve Abakaliki, Afikpo, Onueke, Ezzamgbo, and surrounding areas in Ebonyi State. We're expanding to more locations soon.
Visit our website, click "Register to Drive", complete the application form, and submit required documents. Our team will contact you within 48 hours.