Safety First

Your safety is our top priority. Learn about our comprehensive safety measures and guidelines.

Safety Features

🛡️

Verified Riders

All our Okada riders undergo thorough background checks and verification before joining our platform.

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Real-Time Tracking

Track your ride or delivery in real-time and share your location with trusted contacts.

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Emergency Button

Quick access to emergency services and immediate alert to our support team.

⭐

Rating System

Rate your experience to help maintain high safety and service standards.

📞

24/7 Support

Round-the-clock customer support for any safety concerns or emergencies.

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Insurance Coverage

Comprehensive insurance coverage for all rides and deliveries on our platform.

Safety Guidelines

For Passengers

  • Always wear a helmet provided by the rider
  • Verify the rider's identity before getting on
  • Share your trip details with a trusted contact
  • Avoid carrying valuable items openly
  • Report any safety concerns immediately
  • Use the in-app emergency button if needed

For Riders

  • Maintain your motorcycle in good condition
  • Always provide helmets to passengers
  • Follow traffic rules and speed limits
  • Be courteous and professional
  • Keep your documents up to date
  • Report any incidents to AiExpress support

For Deliveries

  • Verify recipient identity before handover
  • Handle packages with care
  • Follow contactless delivery when requested
  • Take photos for proof of delivery
  • Report damaged or suspicious packages
  • Maintain professionalism at all times

Emergency Procedures

  • Use the emergency button in the app
  • Call our emergency hotline: +234 803 123 4567
  • Contact local emergency services if needed
  • Provide your location and trip details
  • Stay calm and follow instructions
  • Report the incident for follow-up